Upon arrival at your accommodation, you should pay the breakage as mentioned in the accommodation description and on the confirmation-form sent by us. This amount is usually between 100€ and 300€, although it may be higher at some luxurious properties. Please make sure you are able to pay this amount in cash. Keys will not be handed over until the deposit has been paid. The deposit will be refunded on departure or shortly afterwards, after deduction of any extra charges or breakages, providing nothing is damaged or broken.. You must take care of the property and contents and respect the local rules. If you break or damage anything in the accommodation you must advise the key-holder or local agent immediately. You and your party will be liable for the cost of repairs and replacements. You must leave the house in the same order as found upon arrival and wash and put away all kitchen utensils before your departure.
Please note that any dispute regarding a deduction from the security deposit is to be addressed to the local key holder. We are not authorised to enter into any correspondence concerning the security deposit as we have no representative present at the beginning or end of the holiday to assess the condition of the property. Any breakages, damage or loss caused to the property or its contents during the rental period may result in the forfeit of some or the entire security deposit.
Occupation of the property is strictly limited to the number of persons indicated on the voucher. The key-holder has the right to refuse entry to extra persons or charge a supplement. We reserve the right to refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive or affects other holidaymakers or is threatening or abusive towards our staff or accommodation provider, on the telephone, in writing or in person.