GENERAL CONDITIONS OF BOOKING
"Casitas Select", is a trading name of Casitas Select, S.L., registered in Córdoba, Spain, under number B-14756373. Whenever we mention "we", "us" and "our" in this agreement, it means Casitas Select S.L. This agreement confirms the booking conditions and terms which automatically come into force once you pay the first deposit to Casitas Select, S.L. You will be accepting these conditions on behalf of all members of your party and you must inform them of these. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. You must be at least 18 years old to make a booking with us. We both agree that Spanish Law and jurisdiction (and no other) will apply to our agreement. We both also agree that any dispute, claim or other matter of any description which arises between us, if not settled between you and us, must be dealt with by the Spanish Courts.
In Spain, all travel agents have the obligation by law to deposit a bond of 60.000€ and, in addition, all travel agents need to ensure monies paid by the clients with a public liability insurance of 210,000€. There are a very severe controls of compliance of this law. Therefore the Spanish law provides one of the best protections in Europe for travellers. We are a fully bonded registered travel agent with C.I.A.N. number AN-141308-2 (the Spanish equivalent to the UK's ABTA, the Dutch ANVR, the DRV in Germany or the French SNAV).
Reservation, Confirmation and Payment Conditions
Reservations can easily be made through our website, but also by phone. You can contact us and check availability on +(34) 957813128. In both cases you are making a provisional reservation: the accommodation of your choice may be already booked, therefore we recommend to make a second and a third choice. Once availability is confirmed by us, you will be asked to reconfirm your reservation and will receive an invoice. A first payment of 25% (minimum 200€) is needed to confirm the booking. For the villas in Tarifa and Bolonia this percentage is 50%. The time limit of payment depends on the moment of booking and will be indicated on the invoice. If the deposit is not received by the date shown on the invoice, we reserve the right to cancel the booking. The invoice will confirm the dates, price and description of the accommodation reserved. This information should be carefully checked by you, as this forms the basis of our contract with you. Any questions or incidents regards the invoice must be referred back to us within 7 days. Any changes to accommodation requested at a later time will be subject to the amendment and cancellation charges mentioned below. For last minute reservations made 45 days or less before arrival date, payment is due in full immediately. In this case the contract conditions come into force once the full payment has been received. For earlier bookings, the final balance is due at least 45 days before arrival date. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out below. Any changes to your arrangements should always be confirmed in writing by us.
Prices are quoted per property within the price period shown and are exclusive of any transport arrangements. All prices include our booking fee and inclusions mentioned in the accommodation description. If your holiday falls across two different price periods you will be charged pro rata for the number of days in each period. Unless the accommodation indicates the contrary, extra services are never included and have to be paid locally. For example: extra change of linen, additional cleaning, firewood, etc are not included and also have to paid locally. Our accommodation description indicates if there exists a fixed arrival day and if a minimum stay is required.
If you have a special request that does not form part of the arrangements described on this website, please inform us in writing. We will do our best to comply but cannot guarantee to do so and it will not form part of our contracted obligations. We regret that we are unable to advise prior to departure if special requests cannot be met. Special requests made after your booking date must be confirmed in writing within seven days of the request. We will make every effort to accommodate your request, however we cannot guarantee that special requests will be provided and recommend that you check again with the accommodation owner on your arrival day.
We strongly recommend that each member of your party has adequate insurance cover. You should not go on a holiday without such an insurance. If you are not a Spanish citizen, you should contact with an insurance company in your country of residence to make these arrangements, in order to cover your travel arrangements all way through. For Spanish citizens, we offer the possibility to contract a travel insurance with us. In either of the cases, please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure the insurance cover you purchase is adequate for your particular needs.
Changes in conditions or prices
We have done our utmost to ensure that descriptions and prices provided are correct. In case we discover any errors or changes you will be advised as soon as possible. In case a mayor change, we will offer you the option of accepting the change or another holiday of the same value (if available) or a full refund of all monies paid, but no further compensation. Information about the resort facilities has been gathered together from various sources and is published in good faith but we are unable to guarantee that all facilities will be available at all times. Above mentioned will also apply if, for any reason beyond the our control, for example fire damage, death of the owner, sale of the property, the property is not available on your arrival date.
Regards the prices contained on this website we reserve the right to increase or decrease brochure prices at any time before you book, however once your booking is definite and paid for, the price of your holiday is fully guaranteed, with the exception of any taxes or charges which may be implemented by the Spanish Government. If for any reason beyond the our control, for example fire damage, death of the owner, sale of the property, the property is not available on your arrival date, all monies paid in advance will be refunded in full.
Changes or cancellations done by you
If you have to cancel your holiday the following cancellation charges will be payable. The closer your cancellation is to the beginning of your holiday, the less likely we are to recover the costs by re-selling the holiday at the brochure price. Our cancellation charges therefore increase as the departure date approaches, as shown below.
- More than 45 days prior to your arrival date: 25% of the cost of your holiday or loss of deposit, whichever is greater.
- Between 45 - 30 days prior to your arrival date: 50% of the cost of your holiday or loss of deposit whichever is greater.
- Between 30 - 0 days prior to your arrival date: 100% of the cost of your holiday or loss of deposit whichever is greater.
- If you wish to change your booking to other dates, the above cancellation charges will still be applicable although we will contact the owner of the accommodations and try to avoid the charges. If we succeed, an administration fee will apply for each change we are able to confirm.
Arrival and departure times
On your arrival day, your arrival should be between 16.00 and 20.00 hours on the day, any exceptions will be mentioned. Please arrange your travel to concur with these times. If you know in advance you are unable to meet these times, please advise us immediately and we will contact the key-holder to see if another arrangement can be made for another time. However, please note that we cannot guarantee that such an arrangement will be possible. If you are delayed on the day of arrival, you must contact the key-holder. We can not guarantee in any of mentioned cases that keys will be available outside of the above times and you may have to find hotel accommodation and wait until the following day. If you are unable to occupy the accommodation on the stipulated time on your arrival due to delays, illness, personal reasons etc, no refund or compensations can be made. On your departure day, you should vacate the accommodation before 10.00 hours on the day of departure.
WiFi / Internet connection
Whenever is mentioned that a property is provided with WiFi or an Internet connection, you may suppose that the data speed is enough for sending and receiving emails, as well as visiting web pages. Many of our properties are located in a rural environment and, as a consequence, the data speed may not always be high enough for applications such as Skype (or similar service), Internet TV or the downloading of large files. Because the WiFi/internet connection is sourced through external providers, neither we nor the property owner can accept responsibility for any complaints regards, yet we will always do our best to intermediate in case the internet speed is lower than what reasonably can be expected.
Upon arrival at your accommodation, you should pay the breakage as mentioned in the accommodation description and on the confirmation-form sent by us. This amount is usually between 100€ and 300€, although it may be higher at some luxurious properties. Please make sure you are able to pay this amount in cash. Keys will not be handed over until the deposit has been paid. The deposit will be refunded on departure or shortly afterwards, after deduction of any extra charges or breakages, providing nothing is damaged or broken.. You must take care of the property and contents and respect the local rules. If you break or damage anything in the accommodation you must advise the key-holder or local agent immediately. You and your party will be liable for the cost of repairs and replacements. You must leave the house in the same order as found upon arrival and wash and put away all kitchen utensils before your departure.
Please note that any dispute regarding a deduction from the security deposit is to be addressed to the local key holder. We are not authorised to enter into any correspondence concerning the security deposit as we have no representative present at the beginning or end of the holiday to assess the condition of the property. Any breakages, damage or loss caused to the property or its contents during the rental period may result in the forfeit of some or the entire security deposit.
Occupation of the property is strictly limited to the number of persons indicated on the voucher. The key-holder has the right to refuse entry to extra persons or charge a supplement. We reserve the right to refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive or affects other holidaymakers or is threatening or abusive towards our staff or accommodation provider, on the telephone, in writing or in person.
We have taken utmost care in selection of properties and in writing descriptions to ensure your holiday meets all expectations. In case you have a complaint or problem during your holiday you must inform the local key-holder or office immediately who will endeavour to put things right. If the local key-holder is unable to help, you must always contact Casitas Select to advise of your dissatisfaction. We will immediately take all steps to rectify the situation. In case we should be unable to resolve the problem, you must confirm your complaint in writing to our Customer Service Department within 30 days after departure. If you fail to follow this procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem. Except where otherwise expressly stated in these booking conditions, we regret we or accommodation providers cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss as more fully described in clause 12(1) above as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Our obligations and liability
All accommodations in our program are privately owned and we act as letting agent for the owners of the property. The renting conditions are transmitted to you as received from the property owners. We have inspected all accommodations to ensure that all provided information is correct and accurate. Any changes made to the property is a responsibility of the owner and we can only accept responsibility if a complaint results from the negligent acts and/or omissions of our own employees or agents, whilst acting in the course of their employment. If your complaint refers to an obligation of the owner of the accommodation, Casitas Select will act as an intermediate and we commit to do our utmost in finding a satisfying solution. We cannot accept responsibility for any break in services, such as gas, electricity and water, or any failure attributable to your own fault or party member or the actions of third parties unconnected with the provision of services or force majeur reasons. Neither can we accept responsibility in the event of death, bodily injury or illness, which should in all cases be covered by your travel insurance.